Privacy Policy

Eden AI is a French company operating under European Union data protection laws, including the GDPR, and designed with emerging AI regulations such as the EU AI Act in mind.

Eden AI provides an AI gateway that routes requests to third-party AI providers.

We do not use your data to train models, we do not sell your data, and we aim to minimize data storage wherever possible.

For customers using the Service, this Privacy Policy should be read together with our Terms of Service and our Data Processing Agreement (DPA).

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1. Information We Collect

We may collect the following categories of information.

Account Information
This may include your name, email address, company name, and billing details.

Customer Data
This includes inputs, prompts, files, content, and outputs transmitted through the Service. Customer Data is not stored by default.

Usage Data
This may include timestamps, request volume, selected providers or models, token usage, and cost information.

Technical Data
This may include IP address, browser type, device or system information, and other technical information necessary to operate and secure the Service.

Communications
This includes information you provide when contacting us, including support, sales, partnership, or other inquiries.

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2. How We Handle Data

Eden AI is designed to minimize data processing and retention.

By default:

• prompts and outputs are not stored
• Customer Data is processed only transiently to route requests
• only limited metadata is retained where necessary for billing, security, and operations

Optional logging features may be available depending on the configuration of the Service.

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3. Why We Use Data

We use data to:

• provide and operate the Service

• route requests to selected AI providers
• manage accounts, billing, and customer relationships
• monitor reliability, security, and performance
• prevent abuse, fraud, and misuse
• respond to inquiries and provide support
• send service-related communications
• send product updates or marketing communications where permitted by law
• comply with legal and regulatory obligations

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4. Legal Bases

Where personal data is processed, we rely on one or more of the following legal bases:

• performance of a contract
• compliance with a legal obligation
• legitimate interests, including security, fraud prevention, support, and product communications
• consent, where required by applicable law, including for certain marketing communications

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5. Sharing of Data

We may share data with:

• third-party AI providers selected by you
• infrastructure, hosting, analytics, and payment providers that help us operate the Service
• public authorities or regulators where required by law or where necessary to protect our rights or comply with legal obligations

We do not sell personal data.

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6. International Transfers

Depending on the providers you select or the services used to operate Eden AI, data may be processed outside the European Economic Area.

Where required, we use appropriate safeguards, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

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7. Data Retention

We retain data only for as long as necessary for the purposes described in this Privacy Policy.

In particular:

• billing and accounting data may be retained for the period required by law
• operational metadata may be retained as needed for billing, monitoring, fraud prevention, security, and service administration
• Customer Data is not stored by default
• contact details and communications may be retained as needed to respond to requests, manage the relationship, and send relevant communications in accordance with applicable law

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8. Security

We implement appropriate technical and organizational measures to protect personal data, including measures such as encryption in transit, access controls, and monitoring.

However, no method of transmission, storage, or processing can be guaranteed to be completely secure.

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9. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data.

You may also opt out of marketing communications at any time.

To exercise your rights, please contact us at contact@edenai.co.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.

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11. Contact

Eden AI
France
contact@edenai.co

You may contact us at any time with questions about this Privacy Policy, your personal data, or data protection matters.

We may use the contact information you provide to respond to your requests, provide support, send service-related communications, and, where permitted by law, send product updates or marketing communications. You can opt out of marketing communications at any time.