Terms of Service

Welcome to Eden AI.

Eden AI is a French company operating under European Union laws, including the General Data Protection Regulation (GDPR), and designed with emerging AI regulations such as the EU AI Act in mind.

These Terms of Service (“Terms”) govern your access to and use of Eden AI’s AI gateway (the “Service”). These Terms should be read together with our Privacy Policy and our Data Processing Agreement (DPA).

By accessing or using the Service, you agree to these Terms.

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1. The Service

Eden AI provides an AI gateway that allows customers to access multiple third-party AI providers through a unified API.

The Service may include:

• access to multiple providers
• request routing, whether manual or automatic
• fallback between providers

Eden AI is not the provider of the underlying AI models.

We may update, improve, or modify the Service from time to time.

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2. Accounts

You must create an account to use the Service.

You are responsible for maintaining the confidentiality of your credentials, managing access to your account, and all activities that occur under your account.

We may suspend or restrict access if we detect misuse, security issues, or a violation of these Terms.

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3. Fees and Billing

The Service may be offered on a usage-based, prepaid, or subscription basis.

You agree to provide accurate billing information and to pay all applicable fees and taxes.

Unless otherwise stated, payments are non-refundable.

We may suspend access to the Service in case of non-payment.

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4. Third-Party AI Providers

The Service routes requests to third-party AI providers selected by you.

Eden AI acts as a technical intermediary between you and those providers. We do not own or operate the underlying AI models, and we do not control the availability, performance, outputs, or data processing practices of third-party providers.

Third-party providers may apply their own terms, privacy policies, retention practices, or training policies. You are responsible for selecting providers that are appropriate for your use case and the sensitivity of your data.

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5. Customer Data and Outputs

“Customer Data” means any inputs, prompts, files, content, and outputs transmitted through the Service.

Eden AI is designed to minimize data retention. By default:

• prompts and outputs are not stored
• Customer Data is processed only as needed to route requests
• Customer Data is not used to train models
• Customer Data is not sold

We may retain limited metadata, such as usage, timestamps, selected providers or models, and cost information, where needed for billing, operations, security, and service administration.

AI-generated outputs may be inaccurate, incomplete, or non-unique. You are responsible for reviewing and using outputs appropriately.

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6. Data Protection

Under applicable data protection laws, you act as the data controller and Eden AI acts as the data processor for Customer Data processed through the Service.

Our processing of Customer Data is further described in our Privacy Policy and governed, where applicable, by our Data Processing Agreement (DPA).

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7. Acceptable Use

You agree not to:

• use the Service for unlawful, harmful, or abusive purposes
• violate the terms or policies of third-party providers
• attempt to bypass, disrupt, probe, or reverse engineer the Service
• perform unauthorized security testing, prompt injection, or model manipulation
• interfere with the normal operation of the Service

We may suspend or terminate accounts that violate these rules.

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8. Security

We implement appropriate technical and organizational measures to protect the Service and Customer Data, including measures such as encryption in transit, access controls, and monitoring.

No service can be guaranteed to be completely secure, and we do not guarantee absolute security.

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9. Termination

You may stop using the Service at any time.

We may suspend or terminate access to the Service if you breach these Terms, fail to pay applicable fees, create security or legal risks, or if we are required to do so by law.

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10. Disclaimer

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Eden AI does not guarantee uninterrupted availability, error-free operation, or the accuracy, reliability, or suitability of outputs or third-party provider services.

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11. Limitation of Liability

To the maximum extent permitted by law, Eden AI will not be liable for any indirect, incidental, special, consequential, or punitive damages.

Our total liability arising out of or in connection with the Service will not exceed the amount paid by you for the Service during the 12 months preceding the event giving rise to the claim.

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12. Governing Law

These Terms are governed by French law.

Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lyon, France.

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13. Contact

Eden AI
France
contact@edenai.co

You may contact us at any time with questions about these Terms, your account, or the Service.

We may use the contact information you provide to communicate with you about your account, provide support, send important service-related notices, and, where permitted by law, send product updates or marketing communications. You can opt out of marketing communications at any time.