Last Updated: 11/03/2022
When we say "we", "us", "our" or "Eden AI", we're referring to Eden AI, Inc.
"Websites" means Eden AI's websites (including without limitation https://www.Eden AI.com/ and any successor URLs, mobile or localized versions and related domains and subdomains), and the "Services" means Eden AI's products, web and mobile applications and services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the "Offerings."
"Customer" refers to any customer that has entered into an agreement with Eden AI to use Eden AI's services.
"Visitor" refers to anyone accessing the Eden AI marketing website at https://www.edenai.co/.
"Personal Information" refers to any information which may identify an individual personally, such as first and last name, billing address, email address, job role and employer, telephone number, etc.
When accessing the Websites as a Visitor, you may choose to interact with the Websites in a way that results in you providing Personal Information to Eden AI, such as giving us your name, email address, phone number and company name when contacting us with an inquiry or request to demo Eden AI.
Customers of the Services
When registering as a Customer to use the Services, we may require or ask you to provide certain personally identifiable information (these are referred to below as your "Personal Contact Information"). The Personal Contact Information that we require you to provide may include, but is not limited to, the following:
When purchasing the Services, we will require you to provide financial and billing information, such as billing name and address, and credit card number ("Billing Information"). When you make a purchase on the Offerings, any credit card information you provide as part of your Billing Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
You may be able to create, upload, publish, transmit, distribute, display, store or share information, data, text, graphics, video, messages or other materials using our Services (this is collectively referred to below as "Data"). All this Data is not stored at any time by Eden AI, it directly transits to Providers services. Customer has to refer to Providers data security policy.
As a Visitor to the Websites and as a Customer using our Services, we may also collect information through the use of commonly-used information-gathering tools, such as cookies, log files, and Web beacons. Collectively, this information is referred to as "Usage and Analytics Information."
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
As is true of most websites, we gather certain information automatically to analyze trends in the aggregate and administer the Offerings. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), your browser type, the pages and files you viewed, your operating system, your actions in connection with our Offerings, and date/time stamps associated with your usage.
We use web beacons alone or in conjunction with cookies to compile information about your usage of the Offerings and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you view a particular website or Service tied to the web beacon, and a description of a website or Service tied to the web beacon. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. We also use web beacons to operate and improve the Offerings and our email communications.
We use the information we collect in the following ways:
Personal Contact Information:
We use this information to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or request feedback, for identification and authentication purposes, for service improvement, and to address issues like malicious use of the Services. We may also use Personal Contact Information for limited marketing purposes, namely, to contact you to further discuss your interest in the Services, and to send you information about us. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We use Billing Information to manage your account, to provide the Services, and to check the financial qualifications of prospective customers and to collect payment for the Services.
Usage and Analytics Information:
This information is used to analyze overall trends, to help us improve the Services, to track and aggregate non-personal information, and to provide the Services. For example, we use IP addresses to monitor the regions from which customers and visitors navigate the Websites.
We will never sell your data to third parties. However, in the course of business, we may hire third-party individuals and organizations to help us improve the Offerings. For example, we may share your personal information with third parties including our web host provider, other SaaS providers, such as an email hosting service, payment processors or outside contractors we hire to perform maintenance or assist us in securing our website. For a list of such third parties, with links to their privacy policies, see our "Service Providers" section below.
We may also share your personal information with a third party if we have your consent to do so.
In addition to the above, we may also share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud or security or technical issues, or (d) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law. Furthermore, your Personal Information may be transferred if we are involved in a merger, acquisition or asset sale.
We may employ third party companies and individuals to facilitate our Offerings ("Service Providers"), to provide the Offerings on our behalf, to perform Offering-related services or to assist us in analyzing how our Offerings are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings. Please note, however, that you may be unable to opt-out of certain service-related communications.
You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so.
Choosing not to share your Personal Information
Where we need to collect your personal information by law, or to be able to provide the Services to you and you do not provide that information when requested (or you later ask to delete it), we may not be able to provide you with the Services and may need to close your account. We will tell you what information you must provide to receive the Services by designating it as required in the Service or through other appropriate means.
You have a right to access personal information we hold about you. Whenever you use our Websites or Services, we strive to make sure that the Personal Information is correct. If that information is wrong, we give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your Personal Information, we may ask you to verify your identity before making any changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we protect information from accidental or malicious destruction, even after information is deleted from the Services, it may not be immediately deleted from Eden AI's servers.
To request removal of your Personal Information from our Websites, Services or social media profiles, contact us at email@example.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
The security of your Personal Information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your Personal Information. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure, however. Therefore, while we strive to use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your password, and safeguard your user name, password and personal credentials when you are using the Services, so that other people will not have access to your Personal Information. Furthermore, you are responsible for maintaining the security of any personal computing device on which you utilize the Services.
Eden AI is headquartered in the United States and has service providers in other countries. Therefore, your personal information may be transferred for storage and processing to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. By providing your Personal Information through the Services, you consent to such transfer, storage, and processing.
European Union users should also read the 'Additional Information for European Union Users' below.
Controller and Data Protection Officer
Eden AI is the controller of your personal information for purposes of European data protection legislation. You can contact our Data Protection Officer at firstname.lastname@example.org
Lawful bases for processing
We only use your personal information as permitted by law. A summary of lawful bases of our processing of your personal information are outlined in the table below.
Provide, maintain and improve the Offerings and to operate certain features and functionality. Process payments you make in connection with the Services. Communicate with you to deliver certain services or provide support.
Processing is necessary to perform the contract governing our provision of the Services or to take steps that you request prior to signing up for the Services.
To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns and gather demographic information about our user base as a whole. If you request information from us, register for the Services or participate in our surveys, promotions or events, we may send you Eden AI-related marketing communications if permitted by law but will provide you with the ability to opt out.
These processing activities constitute our legitimate interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
Post your personal testimonials or case studies along with those of other satisfied customers on our Websites in addition to other endorsements; conduct research on your Data with your express authorization.
Processing is based on your consent. Where we rely on your consent you have the right to withdraw it anytime in the manner indicated in the Service or by contacting us at email@example.com.
Use for new purposes
European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
You can submit these requests by email to firstname.lastname@example.org. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us via the email above or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.
Cross-Border Data Transfer
Whenever we transfer your personal information out of the EEA to countries not deemed by the European Commission to provide an adequate level of personal information protection, the transfer will be based on either use of approved standard contractual clauses or one of the safeguards recognized by the European Commission as providing adequate protection for personal information, where required by EU data protection legislation.
What If I Have Questions or Concerns?