Customer

SIM Store

SIM Store extracts passport data for KYC compliance in their eSIM sales

What is SIM Store?

SIM Store specializes in providing travel connectivity solutions.

They offer physical SIM cards at airport stores and recently launched an online eSIM store for seamless digital connectivity.

The Challenge: Optimizing KYC Compliance for Seamless Customer Experience

SIM Store, a company dedicated to providing seamless travel connectivity, has expanded its services with a newly launched eSIM store. As part of their operations, certain SIM and eSIM products require Know Your Customer (KYC) compliance, which involves verifying customer identity through passport scanning.

Previously, SIM Store relied on an OCR data extraction provider that had a fixed monthly cost, regardless of usage, making it an expensive and inefficient solution.

The Solution: How Eden AI Transformed SIM Store’s Identity Verification Process

To streamline the identity verification process, SIM Store turned to Eden AI for passport data extraction. By leveraging Eden AI’s identity document parser, they were able to automate the data retrieval process, eliminating the need for manual entry.

This not only saved valuable time during sales transactions but also significantly reduced the risk of human errors. Eden AI’s flexible, pay-per-request model also ensured that SIM Store only paid for what they actually used, improving cost efficiency.

‍

The Results: A Faster, More Cost-Effective, and Scalable Solution

With Eden AI, SIM Store has successfully optimized its identity verification process, enabling faster transactions while maintaining compliance with KYC regulations.

The switch to Eden AI has provided a more cost-effective and scalable solution compared to their previous provider.

Additionally, the ability to integrate multiple OCR providers as backups ensures improved reliability, giving SIM Store confidence in their digital operations as they prepare to launch their new eSIM store.

I'm using Eden AI for parsing identity documents, it works very well and is much more cost-effective than the previous solution I was using. With Eden AI, I'm billed per request, and not only is it much more affordable, but also I can have backup OCR providers for improved reliability.

Jose Vilches

CEO @SIM Store