Customer

THiiiNK GmbH

THiiiNK automates transport order ingestion with Eden AI’s GDPR-compliant document parsing in Europe.

What is THiiiNK GmbH?

Eden AI provides a unified API that gives developers access to more than 500 AI models through a single integration point.

The platform simplifies the way companies use AI providers, but operating such a broad technical ecosystem creates complex support requirements. Customer questions can involve usage-based billing, provider routing, API keys, request tracing, integrations, error handling, or unexpected behavior from dozens of different vendors. Because every request can touch a different part of the platform, Eden AI’s support challenge was not primarily ticket volume. It was the technical diversity of the questions.

The Challenge

Transport orders don't follow rules. They arrive in hundreds of different layouts - inconsistent field positions, freeform text, varying document structures - making automated extraction at scale nearly impossible without a reliable intelligence layer.

THiiiNK set out to build an AI-driven order ingestion system for logistics clients. While OCR could digitize incoming documents, the real challenge was what came next: intelligently pulling structured data - delivery addresses, shipment dates, cargo details - out of unpredictable, unstructured formats and routing it cleanly into downstream workflows.

Add strict GDPR obligations for European logistics clients, and the requirements became even tighter. All data processing had to remain within European borders - no exceptions.

Previously, the team ran self-hosted servers to handle open-source models. The overhead was significant: infrastructure maintenance, computing costs, and a tangle of separate API integrations to manage. It was complex, slow to scale, and consumed development bandwidth that belonged on the product itself.

The Solution

THiiiNK embedded Eden AI's OCR and Document Parsing APIs at the core of their order ingestion pipeline.

Incoming logistics documents are digitized via OCR, then passed through Document Parsing to extract structured fields - addresses, dates, shipment details - ready for immediate use in downstream systems.

To meet GDPR requirements without compromise, all processing routes exclusively through Eden AI's EU endpoint, keeping every request within European and German infrastructure. Through a single unified API, THiiiNK dynamically selects the best-performing models from leading providers - combining extraction accuracy with absolute data sovereignty. One integration. Best-in-class models. Zero compliance risk.

The Results

Since integrating Eden AI, THiiiNK's logistics solution is faster, leaner, and fully compliant:

Infrastructure overhead gone: No more self-hosted servers or resource-heavy model management
Faster order ingestion: Documents move from receipt to structured data in a fraction of the time
Higher extraction accuracy: State-of-the-art models outperform previous self-hosted alternatives
Massive development time saved: One unified API replaced a web of complex individual integrations
GDPR compliance built in: All data stays within EU/German infrastructure via Eden AI's dedicated endpoint
Full focus on the product:The team now perfects workflow logic instead of managing infrastructure

Because GDPR compliance is crucial for our logistics clients, we exclusively use Eden AI’s EU endpoint. This ensures all data processing remains strictly within European and German infrastructure, combining maximum extraction accuracy with absolute data sovereignty.

Dominik Deuter

CEO @THiiiNK GmbH